Appeals Policy

1. What You Can Appeal

You can appeal a decision that affects you, including:

• A post, photo or caption that was removed
• A Woulo clip or Istwa that was removed
• A comment or reply that was removed
• Content that was limited and no longer appears in Explore or Woulo
• A strike recorded against your account
• A suspended or closed account
• A report you filed that we declined to act on

You cannot appeal on behalf of someone else's content, and a decision we already reviewed on appeal is normally final.

2. Who Can Appeal

The person whose content or account was affected can appeal. You must be signed in so we can tie the appeal to your account.

If your account is suspended, you can still sign in to read the notice and send an appeal.

If you cannot sign in at all, write to support@konbitapp.com from the email address on the account.

3. Deadline

Send your appeal within 30 days of the notice.

We may still look at a later appeal, in particular where an account was closed or where new information appeared, but we are not required to.

4. How to Send an Appeal

There are two ways:

• From the removed item: open it and choose “Request review”. The removal reason is attached automatically.
• From this page: use the appeal form below and tell us what was removed.

One appeal per decision is enough. Sending the same appeal repeatedly does not move it up the queue.

5. What to Include

A short, clear explanation helps most. Useful things to include:

• What was removed or restricted
• The link, if you have it
• Why you believe the decision was wrong
• Context a moderator may have missed, such as the meaning of a Kreyòl word or expression, satire, news reporting, or a quotation
• Anything that has changed since, such as a caption you have edited

Please do not include other people's private information in an appeal.

6. How the Review Works

A moderator who was not involved in the original decision reads your appeal, looks again at the content and the reason code, and decides afresh.

The review considers our Community Guidelines as they stood when the decision was made, the language and context of the content, and any explanation you gave.

An appeal is judged on the decision, not on how popular the account is.

7. How Long It Takes

Most appeals are answered within a few days. Appeals about a closed account, or ones that need legal review, can take longer.

You can see the state of your appeal in the app: under review, granted, or denied.

8. Possible Outcomes

Granted

The content is restored, any strike from that removal is withdrawn, and a suspension based on it is lifted.

Partly granted

The content stays down but the strike is withdrawn, or a suspension is shortened.

Denied

The original decision stands. We tell you the reason recorded.

We tell you the outcome in the app, and by email where you have given us an address.

9. If Your Appeal Is Granted

Restored content returns with its original date, likes and comments where those still exist.

A withdrawn strike no longer counts towards suspension.

Restoring content does not always restore its reach: recommendation surfaces such as Explore and Woulo work on recent activity, so a restored post may get less attention than it would have.

10. Copyright Removals

Content removed after a copyright takedown notice is not appealed here. The law gives a different route: a counter-notice under our Copyright and DMCA Policy, which is sent to the person who complained.

If you are unsure which applies, the notice you received says whether the removal came from a copyright complaint.

11. Abuse of the Appeal Process

Appeals exist to correct mistakes. Sending large numbers of appeals, filing appeals for content that is not yours, or using the appeal form to insult moderators may cost you access to the process.

Threats towards moderators are treated as a Community Guidelines violation in their own right.

12. Contact

Appeals and account decisions: support@konbitapp.com

Safety concerns: safety@konbitapp.com

Legal notices: legal@konbitapp.com

KONBITAPP LLC, Massachusetts, United States