Content Moderation and Enforcement

1. What KONBIT Moderates

We review content and behaviour on KONBIT when it is reported to us, when our automatic screening flags it, or when we notice it ourselves.

This includes:

• Posts, photos and captions
• Woulo clips and their descriptions
• Istwa (stories)
• Comments and replies
• Direct messages that a recipient reports
• Profiles, usernames, bios and profile images
• Accounts as a whole, when behaviour repeats

We do not read private messages routinely. A message is reviewed when a participant reports it or when the law requires us to act.

2. How a Report Reaches a Moderator

Anyone signed in can report a post, a Woulo clip, a story, a comment or an account from the menu on that item.

A report records what was reported, the reason chosen, any detail written by the reporter, and the time. It then enters the moderation queue.

Reports are confidential. The person you report is not told who reported them.

Reporting the same item many times does not speed up review, and deliberate false reporting is itself a violation of our Community Guidelines.

3. Automatic Screening

Uploads may be screened automatically before or shortly after they appear, to catch clearly prohibited material such as sexual content involving minors, extreme violence and known spam patterns.

Automatic screening can hold an upload for human review or mark it for a moderator's attention. Screening is a filter, not a final decision, and a person makes the final call whenever the outcome affects your content or your account.

4. What Happens While Something Is Under Review

Most reported content stays visible while a moderator looks at it.

Content may be hidden immediately, before review, when it appears to involve:

• Child sexual exploitation
• Credible threats of violence
• Content that must be removed by law
• Material flagged in a copyright takedown notice

Hiding content early is a precaution, not a finding that you did something wrong.

5. The Decisions a Moderator Can Make

Keep

The content stays up. The moderator records why: no violation, not enough evidence, allowed under a policy exception, or a duplicate report.

Remove

The content is taken down and a reason code is recorded. The author is notified.

Limit

The content stays available to the author and to people who already have the link, but is kept out of Explore, Woulo and other recommendation surfaces.

Strike

A removal can also record a strike against the account. Strikes are how repeated behaviour is tracked.

Suspend

An account can be suspended, which hides its content from other people until the suspension ends or is lifted.

Terminate

In the most serious cases, an account is closed permanently.

6. Reason Codes

Every removal and every keep decision carries a reason code drawn from our Community Guidelines, so that decisions stay consistent between moderators and can be reviewed later.

The reason code is shown to the author with the notice, and it is the starting point of any appeal.

7. Strikes and Repeat Behaviour

A single mistake is normally handled with a removal and a notice.

Repeated violations lead to stronger action: temporary limits on posting, then suspension, then permanent closure. How fast that happens depends on how serious the violations are and how close together they occur.

Some violations are severe enough to end an account on the first occurrence, including child sexual exploitation, credible threats of violence, and coordinated harm.

A strike is withdrawn when an appeal succeeds.

8. Suspension and Deactivation

While an account is suspended, its posts, Woulo clips and stories are hidden from other people. The account holder can still sign in, read the notice and appeal.

Deactivation is different: it is a choice the account holder makes, and it can be undone by signing back in.

Permanent closure is used for severe or repeated violations, and for accounts created to evade an earlier suspension.

9. The Notice You Receive

When we act on your content or your account, we tell you in the app, and by email where you have given us an address.

The notice states:

• What was affected
• What decision was made
• The reason code behind it
• Any note the moderator added
• How to appeal, and by when

Where the law or a safety risk prevents us from explaining in detail, we say so instead of giving a misleading reason.

10. Copyright and Legal Removals

Copyright complaints follow a separate process set out in our Copyright and DMCA Policy. Content removed on a copyright notice is challenged through a counter-notice, not through the ordinary appeal route.

We also remove content when a valid legal order requires it. Where we are permitted to tell you, we do.

11. Who Reviews Reports

Reports are handled by KONBIT moderators and administrators. Moderators work in Kreyòl, English and French so that content is judged in the language it was written in, and with the context of Haitian communities in mind.

An appeal is never decided by the same moderator who made the original decision.

Moderators see only what they need to make a decision: the reported content, the report, and the account's moderation history.

12. Mistakes, Appeals and Contact

Moderation involves judgement, and judgement is sometimes wrong. If you believe a decision about your content or your account was a mistake, appeal it, every appeal is read by a person.

Safety concerns: safety@konbitapp.com

General support: support@konbitapp.com

Legal notices: legal@konbitapp.com